💳 Return, Refund & Exchange Policy

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🔁 Return Policy

We offer a 3-day hassle-free exchange for all products purchased from our website, counted from the date of delivery.

🚫 Returns will NOT be accepted under the following conditions:

• ⚠️ Damage due to misuse or improper handling.

• 🏷️ Missing or tampered price tags.

• 📦 Products returned without the case, invoice, or original packaging/items.

After inspection, we’ll confirm if the merchandise is in acceptable condition. Only upon confirmation will the return/exchange process begin.

📦 Dispatch Timeline:
Orders are shipped within 2 working days of placement and typically delivered in 2–10 working days, depending on location.
⏳ Delays from logistics partners do not qualify for refunds.
💰 A convenience fee applies for refunds (Prepaid orders only, if applicable).

⚠️ Disclaimer:
Exchange requests for reasons like size or fitting are accepted but note that the exchange process takes 10–15 working days for dispatch.
❗ Orders below ₹600 are not eligible for return/exchange.

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📬 Return Process

1️⃣ Click on the Return/Exchange Link (Click here).
2️⃣ Enter your Name, Email, Contact Number, and Order Number (#…) along with your feedback or reason.
3️⃣ Wait 24–48 hours for our team to review your request.
4️⃣ Upon approval, you’ll receive a confirmation message with shipping instructions.

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🔄 Exchange Policy

• 💸 Free exchange on all eligible orders (no extra shipping charged).

• ❌ No return/refund/exchange on discounted or promotional orders.

• 🎁 Credit notes/gift cards not applicable when using promo codes.

• 🚚 If our logistic partner cannot arrange a pickup, the customer must send back the parcel (shipping charges reimbursed as per actuals).

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💰 Refund Policy

Refunds are issued only under specific circumstances:

• 🧾 You can opt for a Credit Note* for the paid amount (applies to both Prepaid & COD orders).

• 💳 Credit notes are issued less shipping charges and can be used for future purchases.

• ❌ No cash or bank refunds are issued.

• 🚫 Wrong/damaged products returned by customers will not be accepted or returned back.

• ❌ No refund/exchange for promotional/discounted/sale orders.

• 🔁 Once exchanged and delivered, no further exchange or refund is allowed.

• ⚠️ Exchanges are processed on MRP (price at the time of exchange).

🛍️ In case of a wrong/faulty product delivered:

• Inform us within 24 hours of delivery.

• We’ll arrange a pickup within 24–48 hours.

• The replacement will be dispatched within 3–5 working days.

• ❌ Refunds are not applicable in this case.

📦 If packaging is tampered, do not accept delivery. Report immediately to
📧 lenskingrohinisec8@gmail.com or 📞 +91 821 858 8439

🚫 No return/refund/exchange on:

• Storage boxes, leather cases, or accessories.

• International orders (unless customer self-ships the return).

• Customised lens orders.

💳 Refund on cancellations (Prepaid orders only):

• If the order is cancelled before processing, a ₹200 convenience fee applies.

• Refunds are processed within 2–3 working days to the original payment mode.

⚠️ No exchange/refund on CLEARANCE SALE products.

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🎟️ Credit Note Policy*

A Credit Note is a gift card issued to your wallet, valid for 1 year.
It can be used for any frame available on our website.

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🧾 Disclaimer

At lenskingkart , we strive to deliver the best customer experience. However, to ensure transparency and prevent misuse:

📹 Please record an unboxing video before opening your package.
If you receive a product that is physically damaged, incomplete, defective, or incorrect, send us the unboxing video within 5 hours via email or WhatsApp.
This helps us investigate and resolve your concern promptly.

🚫 No refund/exchange will be processed without this proof — only a replacement will be issued.

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✨ We appreciate your cooperation and trust in Lenskingkart.
Your satisfaction is our priority!